CASE STUDY — Uplifting City of Hobart's ICT Capabilities

Problem statement

Customer required a review of ICT practices and an improvement to the benefits provided by the ICT function.

Phase one

K2 Undertook a Review of City of Hobart's ICT Core Systems, Strategy and Governance. We used a consultative approach to highlight areas of maturity across ICT domains from strategy, governance and delivery to infrastructure, vendor management and data.

Phase two

Phased 2 included the development of the following to address gaps.

• ICT Strategy
• ICT Target Operating Model based on Gartner approaches.
• Cyber Security Policy based on A.C.S.C and N.I.S.T advice and pertinent risks.
• Cyber Security Incident Plan based on A.C.S.C and N.I.S.T advice and scaled to CoH.

"K2 undertook a comprehensive health check of our IT core operating systems; culminating in a road map that achieves benefit realisation from systems already invested in; and those areas that we need to scale up and prioritise. Mat’s insight, collegiate approach as a strategic partner together with his technical expertise have been invaluable to our Executive Leadership Team as part of our organisational transformation to ensure we are well placed to continue to deliver critical services to our community"

— Kelly Grigsby, CEO, City of Hobart