CASE STUDY — Salesforce Implementation

K2 projects successfully integrated Salesforce into the customer's operational framework. This strategic implementation significantly enhanced customer processes fostering a more streamlined and efficient user experience.

Work included:

-Implementation of Salesforce customisations in-line with the specified business needs of the customer.

-Rollout of Salesforce solution across multiple business units.

-Conducted personalised training sessions for approximately 50 end users.

-Creation of comprehensive training manuals and step-by-step guides to enhance the user experience.

-Provided robust assistance for data migration and purification processes.

-Tailored Salesforce configurations to attain a remarkable 98% health check status.

-Collaboration with all departments to facilitate post-deployment system improvements.

-Continuous provision of support and maintenance in conjunction with the IT team.

-Efficiently integrated Salesforce with Outlook for streamlined operations.