RUN - ICT Operations
Service Desk
Need to backfill your ICT Service Desk roles? We have qualified Level 1, 2 and 3 contractors here to help.
Level 1 Service Desk:
- First-Line Support: Our staff provide initial contact for users, addressing common IT issues.
- Basic Troubleshooting: They perform basic troubleshooting tasks and assist users with tasks like password resets and software installations.
Level 2 Service Desk:
- Advanced Support: Our Level 2 staff handle more complex technical issues that cannot be resolved at Level 1, requiring deeper technical knowledge and expertise.
- Problem Resolution: They investigate and resolve IT problems, often involving in-depth diagnostics and configuration changes.
Level 3 Service Desk:
- Specialized Expertise: Our Level 3 staff provide specialised technical expertise and support for complex and critical issues.
- Escalation Point: Our Level 3 staff also act as the highest level of support, collaborating with vendors and specialists to resolve challenging technical problems or system enhancements.
More services
ICT Recruitment
ICT Recruitment
Operating Model Development
Is your ICT function not functioning well? We can help re-baseline ICT delivery by developing an operating model that is fit-for-purpose for your organisation.
